1. Introduction
At Blivuself, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds are available for products purchased from our website.
2. Eligibility for Refunds
Customers are eligible to apply for a return and refund within 30 days from the date of receipt of the goods.The product must be in its original, unused condition, with all original tags and packaging intact.
Proof of purchase, such as an order confirmation email or receipt, is required to process a refund.
3. Refund Process
To request a refund, customers must contact our customer service team at sales@blivuself.com. Please include your order number, name, and a detailed reason for the refund request.
Our team will review the request and, if approved, will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
4. Return Shipping
Customers are responsible for the cost of return shipping. We do not provide return labels.
The product must be shipped to our warehouse .
USA warehouse address:
10835 S Wilcrest DR STE B,City: Houston , State: TX, Postal Code: 77099 ,Name: Maisi.
China warehouse address:
4th Floor, OUFU Lighting, No. 65 Lianfa Avenue, Tongqiao Town, Huicheng District, Huizhou City, Guangdong Province.
You are also required to ensure proper packaging of the item to prevent any damage during the return shipment.any damaged druing shipping may be rejected for a refund.
It is recommended that you use a trackable shipping method to ensure the safe return of the product.
5. Damaged or Defective Products.
If you receive a damaged, defective, or incorrect product, please contact us immediately through the following methods: sales@blivuself.com. So that we can evaluate the problem and handle it correctly. If it is our fault, we will arrange for a replacement or refund, in which case we may bear the return shipping cost.
6. Exclusions
The following items are not eligible for refunds: personalized or custom-made products, products that have been used, damaged, or altered by the customer, and products that are past the 30-day refund period.
7. Policy Changes
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the change.
8. Contact Us
If you have any questions or concerns about our Refund Policy, please feel free to contact us at sales@blivuself.com. Our customer service team is available to assist you.
